Questions & PoliciesThe Velvet Oracle Collection

It means your piece does not exist yet when you buy it. Nothing in this collection sits in a warehouse waiting to ship.

Once you order, your garment goes into the current production cycle. The thread is worked on my altar in the pillar you chose, and then your piece is cut, sewn, and finished by hand.

This is not Amazon, and that is on purpose.

You are reserving a piece that will be made for you during this production window. You pay at checkout, your order joins the current cycle, and when the window closes I make what was ordered. Nothing more.

Because overproduction is one of the biggest problems in fashion, and I refuse to add to it. Making to order means no dead stock, no landfill, and no garments made for people who never arrive.

It also means every piece is made for someone specific. The work in the thread is not generic.

Pieces ship in 4 to 6 weeks from the day you order. You will receive a shipping email with tracking the moment yours is on its way.

The thread is worked on my altar before anything is cut. That is real spiritual work, done in batches by pillar, and it is not something I rush. After that, every garment is cut, sewn, finished, and packaged by hand.

Each drop opens for a set window and closes on a fixed date. The close date is posted on the shop page for every drop.

Closing the window is how I make sure everyone who orders receives their piece in a reasonable time, instead of joining a line that never stops growing.

Join the waitlist. Waitlist members hear about the next drop before anyone else.

If anything on my end pushes your order past the 6 week window, you will hear from me directly before that window closes. You will get an updated date and the option to cancel for a full refund.

Yes, within 48 hours of placing it, for a full refund.

After 48 hours your order is committed to the current production cycle and can no longer be cancelled. The only exception is a delay on my end, explained above.

Yes, within the same 48 hours. Email me with your order number and the change you need.

All sales are final. There are no returns or exchanges.

Every piece is made for you, in your size, your color, and your pillar, and the work in the thread was done with your order in mind. It cannot go to anyone else.

Please read the size guide carefully, and reach out before you order if you are unsure about anything.

Contact me within 7 days of delivery with your order number and clear photos of the issue. If something is wrong with the construction, or it was damaged in transit, I will repair or replace it.

Final sale does not mean I won't stand behind my work.

A handmade piece will have natural variation. Slight differences in drape, star placement on the fabric, or how a color looks on your screen are not defects. Damage from washing or wearing against the care instructions is not covered.

Every order ships with tracking. If tracking shows delivered and you can't find it, check with neighbors and your building first, then contact the carrier. Reach out to me too and I will help you file a claim.

Please double check your shipping address at checkout. I can't be responsible for orders sent to an incorrect address.

Use the size guide on each product page. The robes come in grouped sizes, XS/S, M/L, XL/1X, 2X/3X, and 4X/5X because they are built on drape and move across a range of bodies. All other pieces come in XS through 5X.

Most pieces in this collection are forgiving because there is good stretch in the fabric. If you are unsure, message me before you order with your measurements and the piece you want, and I will help you choose.

Yes. Custom sizing and custom pieces are priced by garment, since every request is different.

Email me with what you are looking for, your measurements, and any details that matter to you, and I will send you an estimated quote. You can find my email in the contact section below.

Custom pieces are also final sale.

This is hoodoo. Before anything is cut, the thread sits on my altar. Spirits are attached, and spell work is layered into it for the pillar you choose. That thread is then sewn through the construction of your piece, so the work lives in the seams rather than on the surface.

Money and Building, Self Love & Attracting Love, Curse breaking & Protection, and Manifesting Your Desires.

Every pillar also carries the same foundation of clearing, opening doors, and protection. Protection is the only pillar built with an extra layer of breaking curses.

No. The work is already done. You don't need an altar, supplies, or any experience.

The work is closed. Hoodoo is my tradition, and what I do on my altar stays with me.

Receiving the work is not closed. Buying a garment from a hoodoo practitioner does not make you one, and it is not appropriation. The line is claiming the practice. Please don't wear this and call yourself a rootworker.

No. The spirits are attached to the thread itself, not sitting on the surface, and laundry will not remove them. Angels are also blessing and watching over the thread. Wash your clothes. The spirits will be fine.

Yes. The person who will wear it should be the one to activate it, so make sure the match and petition go to them.

Spiritual work supports what you are already moving toward. It is not a guarantee of any specific outcome, and results differ from person to person.

Nothing in this collection replaces medical, legal, financial, or mental health care. Please take care of yourself in every way available to you.

The work is already in your garment before it ships. Activation is what ties it to you specifically. Every order includes a match and a petition for this. You will also need a candle of your own.

Full instructions are printed and included with your order. The ritual itself is simple and requires no experience.

No. Candles are not included, so you will use one of your own. A taper in white or your favorite color is perfect. However, any candle works, and you do not need a 7 day candle unless you feel called.

The work is active before it reaches you. Activation is what makes it yours, and I recommend it.

Yes. If you have been through something heavy, have worn it often, or simply want to reconnect with it, the same instructions explain how to refresh it yourself.

Activation involves a lit candle that burns all the way down. Use a stable, heat-safe surface away from curtains and anything flammable, never hold a flame near your garment, and never leave a candle unattended. A taper can burn for a few hours, so start when you know you will be home.

Hand wash cold. Line dry. This is a ritual garment. Treat it accordingly.

Don't iron velvet directly, and never put heat directly on the gold stars. Steam from the inside of the garment, or hang it in a steamy bathroom to release wrinkles.

The stars are a foil print, and like any foil they can wear or crack over time with frequent washing or heat. Gentle hand washing and line drying will keep them beautiful for as long as possible.

Hang it rather than folding it tightly. Velvet can crush and hold creases when it is packed down.

No, and that's on purpose. Every set includes one scrunchie for each of the four pillars, and the colors are chosen intuitively for each set. You get what you are meant to get.

You choose the pillar. Because altar cloths are cut from collection scraps, the color is chosen intuitively for each order.

Because nothing from the altar goes to waste. Every accessory is cut from fabric left over from the garments.

Yes. The same final sale policy and 48 hour cancellation window apply.

Book your tier and you will receive mailing instructions. Send your item to me, I do the work on it, and I send it back with a match and a petition so you can activate it.

Two to three weeks from the day your item arrives with me.

Clothing, scarves, hats, bags, gloves, and similar personal items. Please do not send heirlooms, anything irreplaceable, or anything of significant monetary value.

You pay shipping both ways. I strongly recommend tracking and insurance on anything you send.

I am not responsible for items lost or damaged in transit, in either direction. Every item is photographed when it arrives so its condition is documented, and it is handled with care while it is with me.

Yes. I reserve the right to decline any item for any reason, and you will be refunded in full.

Within 48 hours of booking, or any time before your item ships to me, for a full refund. Once the work has begun, the service is final.

I am based in the U.S.A. but ship worldwide. International customers are responsible for any customs fees, duties, or taxes charged by their country.

Yes. Shop Pay & Afterpay Installments are available at checkout, so you can split your order into smaller payments.

Email hello@divinationbarbietarot.com with your order number so I can find you quickly.